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September 22, 2008

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Bernadette Jiwa

What a great lesson in customer service and doing the right thing. Resounds with the Disney core value,'make people happy'.

Paul Durban

This is classic Disney service. Many moons ago, I used to work for The Mouse. I can tell you from personal experience that they walk the walk with their service training.

Ed Welch

Hey Paul and Bernadette:

Thanks for stopping by. It's nice to hear that Disney gets it! I wonder how long it will take for other businesses to catch on?

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