Don’t promise me something unless you’re willing to keep that promise.
Writing this post makes me sad. I’ve been a HUGE fan of Amazon.com over the years. It’s safe to say that I’m in the Amazon Tribe (for now). This isn’t a post bashing Amazon, but it is a post about an experience I recently had with Amazon and let it serve as a caution such that you don’t find yourself destroying your own tribe in this way. Unfortunately, now I’ll have a very hard time trusting Amazon the way I have in the past. That’s the worst part about tribal destruction - it’s not easily measured.
Approximately the middle of May, I ordered a new 46” LCD HDTV (big difference between a book and a TV). Upon checking out, I was careful to make certain of the delivery date as this month I’m crazy busy and know it will be tough to work a day in to receive the TV. According to Amazon, the delivery date was GUARANTEED to be May 29th. This would be perfect as I could be home that day to receive the TV.
May 28th, I’m contacted by a shipping company and told the television would probably be delivered June 1st, 2nd, or 3rd, but they would call me back on Monday of the next week in order to schedule and appointment. Well, that would be fine if I had time that week to schedule an appointment, but I don’t. I needed the LCD TV to be delivered May 29th.
It would have been quite alright with me if Amazon had simply not offered me a guaranteed delivery date. I suppose the best lesson to learn from this is you shouldn’t make a promise (or guarantee) that you can’t keep.
Just for the record, the people at Amazon were all very nice and did everything they could do to help me. Unfortunately, they weren’t able to convince the shipping company to delivery the TV on the guaranteed date. As I write, the TV is on it’s way back to Amazon and I’m heading to Wal-Mart to purchase a 46” LCD TV.
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